Cancellation Policy

Cancellation & Refund Policy (Asextral by AsereXpress LLC)

Effective Date: 02/20/2026
Company: Asextral by AsereXpress LLC (“Asextral,” “we,” “us,” “our”)
Contact: edwarrt@asextral.com

1) Overview

Asextral arranges travel services (wellness retreats, hotels, excursions, cruises, transportation, and related packages) through third-party suppliers (“Providers”). Because each Provider has its own rules, cancellation eligibility, refunds, credits, and fees depend on the Provider’s terms and the timing of your request.

This policy explains how cancellations and refunds work when you book through Asextral.

2) Provider policies control cancellations and refunds

Each Provider sets its own:

  • refundability rules and deadlines,
  • cancellation and change penalties,
  • deposit requirements,
  • “no-show” rules,
  • and refund processing timelines.

By booking through Asextral, you understand that Provider terms apply, and in many cases Providers may charge fees or deny refunds depending on their policy and how close you are to travel.

3) How to request a cancellation or change

To cancel or request changes, contact us as soon as possible:

  • Email: edwarrt@asextral.com
  • Subject line: “Cancellation Request – [Your Full Name] – [Trip Date]”

Include:

  • booking/reference number (if available),
  • traveler name(s),
  • travel date(s),
  • what you want (cancel, reschedule, name change, etc.).

A booking is not considered canceled until you receive written confirmation from Asextral that the Provider has processed the request.

4) Refundable period (important)

Many bookings have a “refundable period” (for example, free cancellation until a specific date/time). That window is set by the Provider and varies by booking type.

  • If you cancel within the Provider’s refundable period, you may be eligible for a full or partial refund according to the Provider’s policy.
  • If you cancel after the refundable period ends, refunds are often reduced or not available.

5) Asextral fees and when they can be refunded

Asextral may charge additional service fees for planning, booking, changes, or special handling. Unless we state otherwise in writing, these fees are generally non-refundable, because they cover time and work performed.

Exception — refund of an extra Asextral fee (your request):
If Asextral charged an extra fee related to your booking (for example, a special handling fee or add-on service fee), we can refund that extra Asextral fee as long as:

  1. you request cancellation before the end of the Provider’s refundable period, and
  2. the Provider confirms the booking qualifies as refundable under their policy, and
  3. the fee is not tied to work already completed or third-party costs that cannot be recovered.

If an extra Asextral fee is eligible to be refunded, we will confirm it in writing.

6) Provider fees, penalties, and no-shows

Providers may charge:

  • cancellation penalties,
  • change/rebooking fees,
  • supplier administrative fees,
  • or may keep 100% of the booking value for late cancellations.

No-show: If you don’t attend/check in/use the service, most Providers treat it as a no-show and usually offer no refund.

7) Refund method and timing

If a Provider approves a refund:

  • refunds are typically returned to the original payment method, unless the Provider issues a credit/voucher instead,
  • timing varies, often 7–21 business days, but it can take longer depending on the Provider and your bank/card issuer.

Refunds may be partial when only some parts of a trip are refundable.

8) Travel insurance (recommended)

Because Provider rules can be strict, we strongly recommend travel insurance, especially for higher-cost wellness trips, retreats, and cruises. Insurance benefits are controlled by the insurer and are separate from Provider refund policies.

9) Force majeure / events outside anyone’s control

Weather events, natural disasters, strikes, public health events, or government restrictions may affect travel. In these situations:

  • Providers may offer refunds, credits, or date changes depending on their rules,
  • Asextral cannot guarantee a refund unless the Provider approves it.

10) Chargebacks and disputes

If you have an issue, please contact us first so we can try to resolve it with the Provider quickly. Filing a chargeback may impact eligibility for Provider credits/refunds while the dispute is open, and documentation may be shared with payment processors as needed.

11) Contact us

For cancellations, changes, or refund questions:
Asextral by AsereXpress LLC
Email: edwarrt@asextral.com